Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To return yarn and notions, the item must be unused, undamaged, and in its original packaging with all labels intact. Additionally, you must include the invoice slip containing your order details and order number.
Please note that patterns and booklets are non-refundable.
To initiate a return, please email us at knotanotheryarnshop@gmail.com with details regarding the reason for your return.
If your return is accepted, we will provide you with instructions on where to send your item. Please note that items sent back without prior approval will not be accepted.
All return shipping costs are the responsibility of the customer. Knot Another Yarn Shop does not cover postage fees for returns.
You can always contact us for any return question at knotanotheryarnshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to the nature of the product, patterns and booklets are non-refundable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We currently do not accept exchanges online. To ensure you receive the item you want, you may return the original item (if eligible), and once the return is accepted, place a separate order for the new item.
European Union 14 day cooling off period
If your order is being shipped to a customer within the European Union (EU), you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To be eligible for a return under this policy, the item must be unused, undamaged, and in its original packaging, with all labels intact. You must also include the invoice slip or proof of purchase.
If you wish to return an item under the 14-day cooling-off period, you must notify us within 14 days of delivery. Once approved, you will have an additional 14 days to return the item.
Please note that return shipping costs are the responsibility of the customer. We do not cover return postage for items returned under the EU cooling-off period.
The following items are not eligible for return under this policy:
- Patterns and booklets
- Sale items
- Gift cards
Once we receive and inspect the returned item, we will process your refund within 14 days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at knotanotheryarnshop@gmail.com.